Fourteen phone calls which probably amounts to at least 2 hours of waiting to talk to a live person and an additional 10 – 12 hours of live person nonsense. . .
Four faxes: One sent and never received, two were WRONG, and one was right but the original was never received in the mail.
One overnight FedEx letter sent from the executive office: WRONG.
One original letter in the mail also WRONG.
A second overnight FedEx letter sent from the executive office received on July 5, one month from the original request: Finally an original reference letter with no mistakes.
Original request for a bank reference letter made on June 6th which I was told would take 24-48 hours to process: Nobody seems to know or care — except me!
My experience with B of A:
Priceless Pretty, pretty, pretty sad, maybe even scary!