Tag Archives: Bank of America

Perfect But Salty

I started this week just a wee bit off. I sat down with a fresh cup of black coffee, zipped through the Monday edition of Newsday, read Amy, picked up a pen and proceeded to ink in the answers to the Monday crossword puzzle. The clues were easy at first, as they should be on Monday.

I do my puzzles in ink. I go through the hints fast and in order. First across, then down. Occasionally I’ll lightly ink in the letters but mostly I just make a mess of it all. But that’s okay — tomorrow is another day, another puzzle. But this week, this Monday — for the first time since I started doing the puzzles (again) — I couldn’t finish it. My laptop was on the table next to me, fully charged. I could look up the answers. yes, the thought crossed my mind. But it was Monday. I usually don’t get desperate til Wednesday or Thursday.

Okay, relax, just a bad day. But the same thing happened on Tuesday. I couldn’t finish that one either. And I couldn’t bring myself to peek at the answers online.

It was Monday when I received the letter from Bank of America.

Back in June/July I had an issue with Bank of America which I wrote about in my blog. STRIKE ONE!

So without going into much detail at the moment — because I really don’t have the energy — I will say that Drew’s bank card was stolen during a business trip. Bank of America Fraud Department called me and brought it to my attention — suspicious activity, they said. I had already noticed it online. We both spoke with a rep on the phone and also filed a claim saying that we are both authorized users and neither of us authorized the withdrawal of money from our account. Sounds pretty clear to me?

Here’s the response we got not even 2 weeks later:

After concluding a thorough investigation of the above referenced claim, it has been determined that no error has occurred in this instance. Our records show the transaction activity in question was authorized and posted, or billed, correctly to  your account. Blah, blah, blah.

Bank of America appreciates your business and values you as a customer .  .  .  more blah . . .”

Thorough investigation? When I called the bank and repeated what I thought were major details the representative said, “I’m adding these details to your inquiry.”

What do you mean — you’re adding it? What exactly were they investigating?

None of this is in the initial report, the case is reopened and they will use this information to reevaluate it,” he answers. Sounds like Drew and I wasted a lot of phone time. STRIKE TWO!

I should hear from them by the end of next week.  The bank had to send me another sheet with additional claims on it. I wasn’t surprised to see that the information on it was incorrect. Surprised? not really. STRIKE  . . . !

Can anyone recommend a bank? I’m thinking Capital One . . . Citibank . . . ?????

And here it is Friday, my eyes are itchy and my nose is drippy! Hey, wait a minute . . . my hip feels fine and my leg doesn’t ache today. (Maybe I should let a stupid puzzle rule my life.)

You did cook these perfect you know,” says my drew this Friday morning as the perfectly runny (cage free) yolk drips down his cute chinny-chin-chin, “but they are a little salty.” Every time I crack an egg into a hot pan I pray  . . . pray that the egg will be perfect! This morning I decided to add the salt and fresh pepper after the eggs were on the plate instead of while they are cooking. What I learned: Salt early, pepper after.

Perfect but salty. Go figure!?

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Filed under Baby boomer, Banking, Everyday Woman, Long Island Living, Real life

Time to Wrap It Up – – One Month Later

Fourteen phone calls which probably amounts to at least 2 hours of waiting to talk to a live person and an additional 10 – 12 hours of live person nonsense. . .

Four faxes: One sent and never received, two were WRONG, and one was right but the original was never received in the mail.

One overnight FedEx letter sent from the executive office: WRONG.

One original letter in the mail also WRONG.

A second overnight FedEx letter sent from the executive office received on July 5, one month from the original request: Finally an original reference letter with no mistakes.

Original request for a bank reference letter made on June 6th which I was told would take 24-48 hours to process: Nobody seems to know or care — except me!

My experience with B of A: Priceless   Pretty, pretty, pretty sad, maybe even scary! 

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Testing

Exciting, but not so much. Writing this on my iPhone. Eh, much easier on my computer.
Happy 4th.
Tomorrow — fedex from B of A.

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Filed under Empty nesting, Everyday Woman, Long Island Living

Maybe I should have a category called Bank of America

Didn’t receive the letter from Bank of America so I went to consumerist.com and found some names (needs to be updated.) Ended up calling the Executive Customer Service number. I didn’t have to press a million buttons and I reached a live person right away.

The rep said she understood why I was so upset and would look into it but the first thing “we have to do is get you the reference note.” So she is sending it Fedex overnight. I have a tracking number and I think as soon as I finish this I will check it to see if it is real.

Still I am not happy with Bank of America. If I get the letter tomorrow I’ll be sure and report back and I will also keep the executive customer relations number handy and use that any time I have a reason to call. Lucky them.

I have a Chase credit card and twice over the many years that I’ve had it I didn’t receive a bill. Their customer service is totally useless. They refused to credit the late charge and even went as far as saying, “You pay your bill on time and we don’t make any money off of you. I can’t reverse the late charge.” Yes, it’s true someone really said that to me but first I was told that it wasn’t their problem I should take it up with the post office. I had to call the executive office to get the charge taken off. Actually I called to let them know why I didn’t want to do business with Chase Bank and the person I spoke with at the executive office was not happy and immediately reversed charges and apologized. I still have the card but I don’t use it anymore. I should probably cancel it.

Anybody have a bank they like doing business with? I’m open for suggestions!

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Filed under Banking, Long Island Living, Real life

A Big Head and Other Fine Highlights of the Day

I called Drew yesterday morning. I was in the city and was hoping to catch him before he left for work. I called him at home with my iphone. Click, click, click, click . . . I put in my secret password and made the call. The answering machine picked up. I didn’t leave a message.

Took a quick walk on the High Line with Hannah. It was way too hot. Ended up sitting in a coffeehouse drinking iced tea to cool off. Hannah had an iced cappuccino and an arugula salad. Met Pam and Jan there. Jan wanted to see the big head in Madison Square Park so we took a walk over to the east side.

A big head, a comfy bed, a cute pup -- a fine time was had by us.

It was a big head . . . a really big white head — in the middle of the park. Took a cab to Pam and Jan’s room on Restaurant Row — The French Quarter. Cute room, tiny, but most importantly it was air-conditioned. Hot day. We told Rachel to meet us at the restaurant at 5:00. Phone call at 4:00: A shrieking Rachel, “I’m locked out of my apartment. I wanted to take a quick nap before dinner.” “Where are your keys?” says me. “Probably on the kitchen counter.” Ahh, a Rachel moment.

Hey, did I tell you about Hannah’s “Rachel moment”? Sunday night we are parked outside of Hannah’s apartment. The car is packed with her luggage and an air conditioner. She looks for her keys and can’t find them. They are in Merrick in her bag in her room.We are in the city. Luckily we found her roommates, unloaded the car, put the air conditioner in the window, and took Hannah home with us. (Sibling side story.)

Dinner at Sosa Borella on 50th and 8th Ave. — still good. And, as usual, Rachel was late. Why on earth she decided to take a taxi in the height of rush hour — from East Village — I’ll never know. And she’s surprised when it takes forever! We had already finished a carafe of sangria and all the appetizers by time she sat down.

Pam and Jan left for the ballet at 7:00 and we sat while Rachel slowly nibbled at her food and ordered another sangria. Afterwards, Hannah went uptown and Rachel and I took a cab going down. I jumped out of the cab at 8:06 and made the 8:08 LIRR. Drew picked me up and I walked in the door and checked the home phone messages. The first message was long and just a bunch of psycho babble. What the hell was it? Who does this? Could this be a butt call?  “That sounds like you,” says my drew to me. And — you know  what — it did sound like me — and it went on and on and on. It was me. Gotta learn how to use my phone. I keep forgetting to END my phone calls.

Still waiting for the original copy of the Bank of America reference letter I requested almost a month ago.

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Filed under Banking, Everyday Woman, Family, Food

I Just Love This

I know its old news but I just need to get this out of my system. Here’s an excerpt of an article I read on yahoo.com Thursday morning.

Cars set on fire in Vancouver following loss

Angry, drunken fans ran wild Wednesday night after the Vancouver Canucks’ 4-0 loss to Boston in Game 7 of the Stanley Cup finals . . .

Later, looters smashed windows and ran inside department stores. The Bay became a target, with windows smashed to allow looters to get to the expensive Coach and Burberry purses. Merchandise went flying into the street.

Women rampaged through the main floor makeup department, tossing each other products and squealing in delight.

Angry drunken fans? Did all this really happen in Vancouver? We’re talking Vancouver, BC. Is this the same city that we visited last year where people would walk up to us when we were looking at a map and say, “Do you need help?” So many friendly happy smiley faces. Wait, am I getting them confused with the Seattle crew? Maybe, must be a west coast thing. Don’t remember being around so many friendly happy smiley faces
when I was living in San Francisco. Could they be happier now or was it the crowd I hung out with. Well, not really a crowd. I don’t think I ever really hung out with a crowd. One, two, maybe three at the most.

And “squealing in delight?” Who is writing this stuff? I could see this happening in Vancouver. But what an image I have stuck in my head . . .  friendly happy smiley squealing faces, oh my!

Eh, done for today. Maybe I’ll actually have something interesting to write about tomorrow – or not!

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Happy Fathers Day to All You Daddys

Off to Drew’s brother’s house today for a Fathers Day Brunch. Mmmm, I think there will be bagels and lox – my favorite! Should I bring my own tabasco sauce? Nah. Planning on picking up Rachel at the Hicksville train station at 12:15. So far all is as planned — it’s only 9:42 am — haha.

So, did I tell you that I am picking up a reference letter that is being faxed to my local Bank of America branch on Monday morning?

Many hours later:

Nice day, long day. Rachel made the train but Drew had to run home to get one of the presents we left in the house. We were a half hour late and it wasn’t even Rachel’s fault. Bagels and lox, cake and cookies, and presents galore. Nice day. We continued our Fathers Day celebration in the city. Drove Rachel to the city and had dinner there. No traffic on the way home. Long day tired. Need to rest up.

Tomorrow is a busy day. First I have to call the bank to see if they received my fax. And then . . .  and then . . . I told Rachel I would call her insurance company and see what I can find out. Apparently she used the website zocdoc.com and found 2 doctors, both said they accepted her insurance and each of them took a copay. Now it appears that the insurance company is claiming that  the doctors are out of network and won’t pay anything. So it should be a busy day.

Yankee game on. Score tied. Going to relax now.

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Filed under Baby boomer, Banking, Family, Food, Long Island Living, Real life