Didn’t receive the letter from Bank of America so I went to consumerist.com and found some names (needs to be updated.) Ended up calling the Executive Customer Service number. I didn’t have to press a million buttons and I reached a live person right away.
The rep said she understood why I was so upset and would look into it but the first thing “we have to do is get you the reference note.” So she is sending it Fedex overnight. I have a tracking number and I think as soon as I finish this I will check it to see if it is real.
Still I am not happy with Bank of America. If I get the letter tomorrow I’ll be sure and report back and I will also keep the executive customer relations number handy and use that any time I have a reason to call. Lucky them.
I have a Chase credit card and twice over the many years that I’ve had it I didn’t receive a bill. Their customer service is totally useless. They refused to credit the late charge and even went as far as saying, “You pay your bill on time and we don’t make any money off of you. I can’t reverse the late charge.” Yes, it’s true someone really said that to me but first I was told that it wasn’t their problem I should take it up with the post office. I had to call the executive office to get the charge taken off. Actually I called to let them know why I didn’t want to do business with Chase Bank and the person I spoke with at the executive office was not happy and immediately reversed charges and apologized. I still have the card but I don’t use it anymore. I should probably cancel it.
Anybody have a bank they like doing business with? I’m open for suggestions!